Questions & Answers
List of answered questions in this category. To reveal answer click on question.
| I want to ask if I can receive a debit/credit card using your forwarding service. |
Short answer is: no
Long answer is
- credit card can be issued only to residents of the United States with good credit score, they must be physically present while signing the paperwork and provide two pieces of identification.
- debit card is form of payment instrument connected to US bank account. To create new bank account (checking or saving) you must be physically present at the bank and provide two pieces of identification. Any institution issuing debit cards without your physical presence is breaking the law and you might lose your money to thiefs.
Only payment instrument that can be issued online is gift card provided by Visa or Mastercard but these instruments cost a lot of money to refill with money and they are not accepted by many retailers because they do not provide AVS (Address Verification System). You can purchase gift cards and have them shipped to any address including address of your Mailbox with us as long as you provide your true original home address as billing address.
| When do you add new shipments into Mailboxes?|
We are adding new shipments into system continualy all work hours, carriers are coming in between 10am and 5pm (GMT -8) and we do our best to record all the shipments into our system the same day as they arrive.
You should recieve information about each received shipment to your email immediately after it's recorded by our system.
| How to cancel the Mailbox?|
Mailbox is integral part of each account, you must close whole account. If you don't like paying monthly payments for Premium account, you can switch back to Standard account. There is only one condition, Mailbox must be empty during the switch - you have to ship out its content before you can proceed with the switch.
| Can I share my Mailbox with more people?|
Yes, you can but packages must be addessed to name of the owner of account or you can assign additional two names to your mailbox as co-owners.
| Information on merchants website states 'no shipping to PO Box' or 'no shipping to APO/FPO boxes'. Is it something I should be aware of?|
Nope, you can ignore these messages. They assume Mailbox as metalic box in the Post Office where is nobody available to actually receive the shipment and sign for it.
Forwardo provides much more, there are always live agents accepting your shipments and signing upon delivery. We are also visually checking each package upon delivery for damages in transport and if something like that happens, damage is reported to the carrier and recipient.
| Saturday delivery not accepted, I have received email from merchant that my shipment was denied.|
Our warehouse is closed on weekends and all shipping carriers know about it, your package wasn't even on delivery truck that day and will be delivered the first work day after weekend. The email you have received is just a notice sent by shipping robot that won't recognize business address from household.
| Merchant requires signature upon delivery, do you provide it?|
Yes, we do. Each package delivered into our warehouse is confirmed by signature if required by delivering agent.
| Why I haven't received yet shipment being delivered by Fedex on Saturday?|
Consignments sent to our address through FedEx Ground or Home Delivery, these two services are different in that the Ground is designed to be sent to commercial addresses, while Home Delivery is intended to be sent to the household address.
For FedEx Ground shipments to assume that companies are closed in the evening or at weekends, so mail is not delivered, while conversely Home Delivery delivers on Saturdays (see exception in tracking). In addition, drivers, because delivered by Home Delivery on Saturday, have Monday off to them under the Act replaced the weekend work, so Home Delivery delivers up on Tuesday - have shifted the weekend to Sunday / Monday.
Conclusion has two outcomes, then again, if you select FedEx Ground shipment, the shipment is delivered in traditional times, but the carriage is about 10% more expensive, or self-schedule mode of transportation shipper such as FedEx Home Delivery and delivery falls on a Saturday, Shipments in the tracking, as the "exception" and is delivered instead of Saturday on Tuesday, the first working day of the week for Home Delivery.
| Can you please confirm how much each magazine costs to ship from the US to Portugal? I read in your website that it costs $1 + $3.80, is this correct?|
Postage for magazine forwarding to Portugal (and any other country as well) differs from magazine title to title and is based on net weight of each magazine. $1 mentioned on our website is processing fee for each magazine that covers receiving, storage, customer support, envelope, customs declaration and dispatch.
Weekly magazines are usually about 0.2 lbs and postage is $2.44 - $3.18, monthly magazines can weigh between 0.4 and 1 lbs, that equals postage $4-$11.
Fashion magazines are recently quite heavy as the economy is good and there is lots of advertisements in it and single issue can weigh upto 4 lbs and that can make the shipping quite expensive.
You can also ship magazines in bulk, lots of people subscribes to multiple magazine titles and they are usually waiting with shipment untill the total weight of magazines in their Mailbox reaches 4 lbs and ship all of them in Flat Rate envelope for $26.50.
And there is another option for people using our services for their shopping, they add magazines delivered to their Mailbox into their regular shipments shipping by DHL Express every once a while and then price of forwarding equals about $4/lb of weight.
Note: All prices are recent as of this date September 23, 2015 and can change in the future.
| I did not understand the idea of having a magazine subscription sent first to an address in the US and then to pay again for shipment to me overseas. This makes a magazine subscription very expensive. |
The idea is quite simple and it is described at http://www.forwardo.com/site/magazine-subscriptions.php
Let me add couple more reasons why we provide this kind of service:
1) publisher doesn't provide International subscription at all
2) publisher provides International subscription but won't accept payment from your country or your banking institution
3) you are subscribing multiple magazines from multiple publishers, it's significantly cheaper to purchase US domestic subscriptions and have them forwarded in one envelope on demand for better price and with better service (USPS Priority Mail)
4) you get free Mailbox with us that can handle not just magazines but all kinds of shipments, anytime you make a purchase, you can consolidate your subscribed and delivered magazines with your other purchases and have them shipped together by better and faster service (USPS PMI, EMS, DHL Express, ...)
As you can see, it makes sense after all and we have quite a number of satisfied subscribers we are serving all around the World, renewing their subscriptions every year and adding more titles every time for their friends, family, co-workers, ...
| I wanna subscribe People Magazine weekly to Brazil, can you explain how it works?|
Note: This answer and prices provided are the same for all countries except Mexico and Canada
First, before we even proceed with the order I wanna make sure you understand principle of this service because People magazine is weekly and for international subscription it can become quite costly.
$116.07 is a price for one year subscription of People Magazine
to your Mailbox here in South San Francisco, California, this is the amount for domestic subscription charged by publisher, we don't charge any fees to process subscription with publisher.
Subscribed magazines are delivered to South San Francisco, upon arrival of each issue you will get email with information with magazine title and its actual weight. The weight is the most crucial element, last issue of People magazine weighed 0.8 lbs.
Now, if you want to forward individual magazines, it's the most expensive option, actual postage would be $5.05 for an envelope with single magazine with weight of 0.8 lbs plus $1 fee for forwarding. Around Christmas magazines will become even more heavy. And while we are talking about 53 issues in a year, it can be quite expensive experiment.
Economical option is sending in bulk, we can stack up whole month of magazines (4-5 issues) into one flat-rate envelope
(upto 4 lbs of weight) with flat postage Worldwide $13.90 plus $1 fee per issue, meaning $17.90-18.90 total for forwarding per month, compared to $25-30 for forwarding of individual issues. Another advantage with bulk shipping is Priority Mail postage (about 7 days to deliver) and hard cardboard envelope included in the price.
We can go with 3 month subscription first, if you wanna try it how it works. 3-month subscription (12 issues) costs $26.19 and you can use the rest of your payment towards postage or for later renewal.
| Can you inform me about fees for combined/consolidated packages in all account types ? |
Under Standard account with no monthly fees you pay 7 USD as a base fee plus 3 USD per received shipment (or 1USD for received magazine).
Example: 3 packages consolidated into one shipment to Brazil would cost you $7 + $3 + $3 + $3 = $16 in fees. Standard account is not capped on fees, they can go as high as many packages are being consolidated.
full price structure: http://www.forwardo.com/site/standard-account.php
Under Premium account you pay $9.90 monthly fee. Single forwarded shipment costs $9.90, consolidated shipment of 2 or more packages/envelopes into one shipment costs $19, this applies on weight upto 8 kg (18 lbs), for higher weight add $1 in fees per each additional kilogram of weight over 8 kg.
Example: 20 small packages consolidated into one big box with total weight of 28 lbs will cost $19 + $5(overweight over 8 kg) = $23 in fees.
full price structure: http://www.forwardo.com/site/premium-account.php
Under Golden Account you pay $299 annual fee and you have $0 fees on personal shopper service and also $0 fees on single or consolidated air shipments upto 8 kg. If your shipment is heavier than that, you will be charged only difference over base rate, meaning only additional kilograms over 8 kg.
Example: 28 lbs package consolidated with 20 small packages will cost you only $5 in fees.
Note: Despite the high entry price we have several hundred customers using Golden Accounts for their shopping and shipping needs, mostly small to midsize merchants, renewing the service every year.
full price structure: http://www.forwardo.com/site/account-types.php#gold
| USPS Shipment tracking shows ISC San Francisco for several days and my package is not moving anywhere, why?|
If your shipment, shipped via USPS has been processed by ISC San Francisco means it has been loaded onto airplane to your destination and left United States already. Next tracking scan will be customs in your country which might take upto six days depending on season.
| What is the Eleven Theory?|
Global Forwardo website was re-launched on 04/11/11 at 11:11 am
Meaning of Number 11
The spiritual meaning of number eleven is quite diverse. The number 11 is thought of as a "master" number in numerology because it is a double digit of the same number. When this occurs - the vibrational frequency of the prime number doubles in power. Meaning, the attributes of the Number One are doubled.
Therefore, the very basic and primary understanding of the Number One is that of new beginnings and purity. When we see this digit doubled as with the 11 - then these attributes double in strength.
In numerology the number 11 represents:
- Higher ideals
The 11 carries a vibrational frequency of balance. It represents male and female equality. It contains both sun energy and moon energy simultaneously yet holding them both in perspective separate-ness. Perfect balance.
Consequently, constant reoccurances of number 11 in our lives often signal us to be aware of our balance:
- Balance emotion, thought and spirit
- Balance of masculine and feminine aspects
- Balance of work and play
Elevens are magical messages asking us if we are centered or off kilter.
When we add 1+1 (eleven reduced) we get number two - which is also a balance number - Numeral two also deals with:
Those who recognize the spiritual meaning of number Eleven in their lives are quite sensitive to vibrational frequencies matching these attributes above listed. Elevens appearing on a consistent bases is indicative of a reflective, thoughtful and intuitive soul.
I get loads of emails, and it seems to me, number Eleven presents itself to people who appear to be very psychically connected. I believe each time then number 11 if observed it is the Universe sending a message of:
- Confirmation to maintain integrity
- Enter into an open space of conscious awareness
- Realign, reaffirm, re-establish (re-balance) ourselves
As we deal with energy in our lives it is integral to understand we are at once a part of it, and yet the option to separate from energetic forces is present. The spiritual meaning of number Eleven deals directly with our involvement with the progression of life. When it appears, it references both our ability to be objective and subjected to life events - it is how we enter through the doorway of choice that determines the purity of the outcome.
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